We want you to be satisfied with your order. This page briefly explains when and how you can return an item, how a refund works, and what you can do in the event of a defective or incomplete delivery.<\/p>\n
As a consumer, you have a 14-day right of withdrawal from receipt of the goods. You can find details, deadlines, and the model withdrawal form on our right of withdrawal page<\/a>.<\/p>\n All research compounds are delivered sealed (vial with intact aluminum crimp cap, pen in unopened blister). Once the seal has been opened, a return is excluded for reasons of health protection and hygiene<\/strong> (\u00a7 312g para. 2 no. 3 BGB \/ Art. 16(e) Consumer Rights Directive). Only goods with an intact seal can be returned within the withdrawal period.<\/p>\n If your order arrives damaged or incomplete, please write to us within 7 days of receipt at support@sunpept.com<\/a> and attach a photo of the damage. We will arrange a replacement delivery or refund free of charge.<\/p>\n As we only offer prepayment by bank transfer, refunds are made by bank transfer \u2013 usually to the account your payment came from, or to an account you specify. Depending on your bank, the credit may take 3\u201310 business days. We will notify you by email as soon as the refund has been issued.<\/p>\n Mokapoko s.r.o.<\/strong> \u2013 SunPept Customer Service2. Exclusion for sealed research compounds<\/h2>\n
3. Return process<\/h2>\n
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4. Defective, damaged, or incomplete delivery<\/h2>\n
5. Refunds & refund method<\/h2>\n
6. Contact for returns<\/h2>\n
\nEmail: support@sunpept.com<\/a>
\nPhone: +420 777 173 380<\/a> (Mon\u2013Fri 09:00\u201317:00 CET)
\nPlease do not send returns without prior arrangement \u2013 without RMA confirmation, we cannot reliably match shipments.<\/p>\n