Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier designated by you, acquired physical possession of the goods.
To exercise your right of withdrawal, you must inform us
Mokapoko s.r.o.
Sanderova 1616/16
170 00 Praha 7 – Holešovice
Czech Republic
Email: support@sunpept.com
Phone: +420 777 173 380
of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the model withdrawal form below, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion of the right of withdrawal (sealed goods, health protection/hygiene)
The right of withdrawal does not apply to contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they have been unsealed after delivery (§ 312g para. 2 no. 3 BGB / corresponding to Art. 16(e) Consumer Rights Directive 2011/83/EU).
All research compounds offered by SunPept are delivered sealed (vial with intact aluminum crimp cap or pen in unopened blister). Once the seal is opened, the right of withdrawal for the affected goods expires. Goods with an intact seal can be returned within the 14-day period.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
- To Mokapoko s.r.o., Sanderova 1616/16, 170 00 Praha 7 – Holešovice, Czech Republic, Email: support@sunpept.com:
- I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)
- Ordered on (*) / received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.